REFUND POLICY APPLIES TO THE US AND VIETNAM COUNTRY
1. Refund requirements:
In the following circumstances, we will issue refunds to customers:
2. Refund procedure:
Within Vietnam:
Use a bank transfer to pay.
Within USA
Through the Stripe or Paypal payment mechanism, we will refund.
3. When to provide a refund
After we verify that the goods have been returned and meet the aforementioned requirements, we will start processing refunds within 3-5 business days. Customers will receive email notifications from us.
4. When will the customer be refunded?
Within Vietnam:
Depending on the type of bank, it may take longer or shorter for you to receive the entire wire transfer of funds. From the time we make the transfer back to the consumer, this will typically occur within 14 days.
If after 14 days after receiving the email we confirm the transfer to you, you have not received your money, please contact us via email [email protected]. We will assist you to check and reconcile with your bank if there is any problem.
United States:
Normally you will receive the money within 14 days from the time we make the transfer back to the customer.
5. Full Refund:
We will give you a full refund.
RETURN POLICY APPLIES TO THE US AND VIETNAM COUNTRY(We accept return)
1. Returns and refunds are accepted in the cases below.
If an item arrives in any of the following conditions, we will make every effort to refund the full amount of your initial order.
Condition of the product when returned.
The item(s) must be returned in their original condition and in their original packaging.
Noticeably, returned item(s) must NOT meet the following conditions:
2. Time frame can be returned after the order has been delivered.
3. Return cost
Currency applied for this policy
4. Return method
By mail
– Customers send a return request to email: [email protected] with subject “Return/Refund Request” and provide us with the order number + Faulty image on the product.
– We will review the request and provide a return label via email. Customers need to download and print.
– Customers need to pack the returned product and send it to us at 585 Birch St, San Francisco, California 94102 United States (Contact the email in advance to make an appointment) with the recipient’s name: Quiltingbundles Return.
Depending on the circumstances, additional instructions will be provided.
If you do not have our email confirming the eligibility of your refund and return request, no refunds will be issued.
Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns.
There will be no refund issued to you if we don’t receive the return package. As a result, please send the tracking number from the carrier you used to return the item(s) to [email protected] in a separate email.
Thank you,
Customer Service Department